Insert media no longer works – as well as inability to get support
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I went all the way through your support page without finding the answer to my problem. When I finally reached the “I still didn’t find the right answer,” it was grayed out and I could not click on it to submit my question concerning my frustrating problem, which is:
When I am within a post, and I click on insert media, the media box does not have “upload files,” or “media library” listed in the top left-hand corner of the media page. The center of the page does not have an upload link, and nothing I do will add media with in this window. I have 200 pic. already uploaded and have used for 2 years. Even if I go to my media library page, and check on the picture I want, then hit attach, I get the box for finding pictures which is grayed out with no choices to enable me to insert that picture with in a post.
The blog I need help with is: (visible only to logged in users)
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below is a troubleshooting drill. Please go through it and report your step by step reults.
If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html
If you are running one of the browsers and versions listed at http://browsehappy.com please do these four things:
1. Try clearing your browser’s cache:
http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/
3. Try with all browser extensions or add-ons temporarily disabled.
4. Try enabling HTTPS: http://en.support.wordpress.com/https/
If it’s still happening, let us know exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ and also post any error reports you get.
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Thank you for your help. I tried everything but did not help. I went to work and used their computer and it worked fine, so it is my system that is the problem. bb
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Thanks. I found a work around, I downloaded Google Chome and it works fine. Thanks again. bb
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