insights page wont load

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  blueandgoldak · Member · May 27, 2017 at 10:23 pm

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  My page will load on the Reader page but anything past that will not load. If I click on the bell icon i just get the circling status indicator. I click on the “MySite” button and attempt to choose “Stats” and i get the same circling icon for everything on the page. I get no words, no blog or profile listed to choose, other than the titles of the columns such as Days, Visitors, etc. If i then click “Insights”, next to the Days, Weeks, Months, Years buttons then it takes me to a page that says, “Please select a site to open Stats Insights” and below that a box says, “No Sights Found”. Yet i can see all my posts from the “reader” page.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 27, 2017 at 10:24 pm

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  Make sure you are running an up to date browser version found at https://browsehappy.com and that you have enabled third party cookies and JavaScript. Disable any adblockers you have running.

  Try clearing your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

  Read and act on all the tips here https://en.support.wordpress.com/browser-issues/

  If you are not successful please provide this specific info:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/

  If you do not succeed type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  blueandgoldak · Member · May 28, 2017 at 2:11 am

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  Thank you for your advice. That seems to have done the trick. Browser was up to date. Clearing cache got things moving again.

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  timethief · Member · May 28, 2017 at 2:12 am

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  Great news! Best wishes.