(email visible only to moderators and staff)

  • Unknown's avatar
    insightjournalsouthampton · Member ·

    This was updated automatically but it is no longer needed so how do I get a refund

  • staff-doublebassd · Staff ·

    Hi there,

    I see that you filed a dispute with either PayPal or your bank, so we have issued you a chargeback fee.

    Can you please contact your bank or credit card company and ask them to cancel the dispute. If you’re able to do that and they haven’t refunded the charge yet, we’ll be able to remove the chargeback fee and issue you a refund which would take 7-10 business days.

    However, if the chargeback has already been completed, i.e. your bank is refunding you, then you will need to pay the fee to unlock your site and disputes can take a long time, so you could possibly not receive your refund for up to 75 days. Please let me know if you’re able to cancel the dispute with your bank.

    Your stats and your content are all safe. But because chargebacks are a very serious matter we lock any site with a pending chargeback until the matter is resolved. You can find more information here:

    Chargebacks and Disputes

    Let me know if you have any questions. Thanks!

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