Instagram connection error

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  skaywest17 · Member · Dec 21, 2023 at 9:05 pm

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  Hi, when I try adding a ‘latest instagram posts’ widget it does not connect, even though I have already connected Instagram on my website. When I click the account to share, it says ‘an error occurred, please try again later.’ What can I do?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  marlonla · Member · Jan 30, 2024 at 1:10 pm

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  Hi @skaywest17 I’m sorry you’re experiencing difficulties adding your latest Instagram posts to your website.

  The error message you’re encountering suggests there might be a temporary issue or a misconfiguration. So, here are a few steps to troubleshoot the problem:

  1. Clear Browser Cache: Start by clearing your browser cache and cookies. Sometimes, cached data can interfere with the widget connection process.
  2. Try a Different Browser: If the issue persists, try accessing your website from a different browser to see if the problem is browser-specific.
  3. Reconnect Instagram: You can connect and disconnect your site from Instagram in your dashboard by going to Tools → Marketing → Connections. Disconnecting Instagram here will remove the connection from all sites in your WordPress.com account.

  You can check more detailed instructions here https://wordpress.com/support/instagram/#embed-a-feed-of-instagram-posts

  I hope these steps resolve the issue. If not, please provide more details, and we can explore further solutions.