Instagram not connecting

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  lauintothewild · Member · Apr 12, 2019 at 10:06 am

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  instagram is not connecting to my site

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Apr 12, 2019 at 11:43 am

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  Hi lauintothewild,

  It would be great if you could try removing the current Instagram widget and then work through these steps:

  1. Clear your browser cache
  2. Open instagram in a browser tab and login
  3. Go to My Sites > Customise > Widgets
  4. Add the Instagram widget back again
  5. Click publish before trying to click Authorize
  6. Click Authorize

  Does that make a difference? If not, are you seeing any error messages when trying to connect?

  Just let me know and we’ll go from there.

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  lauintothewild · Member · Apr 12, 2019 at 11:55 am

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  Hi there!
  Thanks for the prompt response.
  I tried step by step and still can’t. I have snapped a pic of the message but can’t upload it. It basically says “there was a problem authorizing with Instagram. Try later”
  But my password is right and I can’t think why is giving me error.
  On the url at the end it says “customizer=1&error”

  Thank you

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  staff-zinnia · Staff · Apr 12, 2019 at 3:10 pm

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  There have been similar reports coming in recently. We are working to figure out the cause of the issue and I’ve added your case to the report.

  Once last thing, try to add the widget from here:
  https://lauintothewild.wordpress.com/wp-admin/widgets.php