Instagram widget bug

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  etfebr · Member · Sep 4, 2017 at 12:41 pm

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  I am using the Dara theme and when I first added Instagram feed widget it looked perfect as all of the previews of photos in the feed were square, the same as they look in the Instagram app. However, after a month all the previews began to have proportions of original photographs, they are no longer square, they are rectangular, different. It looks awful. You can see this on my blog, the Instagram widget in the sidebar. Please tell me why this happened and how to fix it. Thank you.

  kusjenica.wordpress.com

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Sep 6, 2017 at 10:36 am

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  Hi there,

  We’re aware of the problem. It looks like something might have changed in the way Instagram sends the images to us, but our developers are investigating and working on a fix.

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  foxtress · Member · Sep 11, 2017 at 4:19 pm

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  Hi. Just to register that I’m also having problems with the Instagram Widget so I’m hoping the fix will sort me out too, unless you think mine are something different? On installation 4 months ago it worked fine. Then last 2-3 weeks under the Instagram title in the sidebar my site just shows the message ‘There was an error retrieving images from Instagram. An attempt will be remade in a few minutes.’ However this never changes, Instagram pictures now never load, and this is the same in all device views (and whether I am at home or out, so isn’t wifi connection). Thanks.

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  kokkieh · Staff · Sep 11, 2017 at 10:40 pm

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  @foxtress

  Can you please give me the address of your site? Have you tried reconnecting the widget?

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  foxtress · Member · Sep 13, 2017 at 1:22 pm

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  Hi @kokkieh. This is my site. Yes I have now deleted and then reinstalled and I think that has brought me to a place where I have the straight bug like everyone else. i.e. I’ve now got some photos showing, but they don’t look good as they are all different sizes etc. Thanks in advance for your help and looking forward to hearing about the fix once sorted.

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  kokkieh · Staff · Sep 13, 2017 at 6:07 pm

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  Okay. The widget not connecting before might be related, so I’ve passed that info on to our developers looking at the image size issue.

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  foxtress · Member · Sep 14, 2017 at 11:06 am

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  Great thanks @kokkieh, hope it helps

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  livingwithcatherine · Member · Sep 18, 2017 at 11:40 pm

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  Hopefully this gets fixed soon! It’s so unproportional!

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  foxtress · Member · Oct 10, 2017 at 12:03 pm

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  Hi @kokkieh. I was just wondering is there any news on when the Instagram bug will be fixed? It’s looking very unprofessional on my site at the moment. Thanks.

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  kokkieh · Staff · Oct 10, 2017 at 12:15 pm

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  No word yet, I’m afraid. A workaround I can suggest for now is to set your widget to only display one column. That way the non-square images won’t be as noticeable.

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  foxtress · Member · Oct 10, 2017 at 12:16 pm

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  Ok thanks @kokkieh, I’ll do that for now

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  kokkieh · Staff · Dec 14, 2017 at 7:51 am

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  Hi there,

  I just wanted to let you know the issue has now been fixed. If you still notice any problems with the Instagram widget, please open a new thread:

  https://en.forums.wordpress.com/?new=1