Instagram widget fails to connect

  • Unknown's avatar
    lovestruckpictures · Member ·

    Hi! I have two websites – one website connects to instagram just fine while the other gets stuck. When I sign into instagram using the widget application I will get a little loading symbol, but then I get an error and the button goes back to normal to try again. I have been stuck in this loop for quite some time and have researched other’s suggestions on this forum already with no luck. I have:
    – cleared cookies
    – tried a different browser
    – deactivated plugins (possible conflicts?)
    – checked instagram, and instagram detects a log in from WordPress but still won’t connect
    – tried different computers
    – turned off ad blocks

    Any recommendations? Thanks so much in advance!

  • staff-zinnia · Staff ·

    Hi –

    It sounds like the site is actually running on the open source WordPress.org software. Share the URL so we can confirm and then get you in the right direction for some help. Thanks.

  • Unknown's avatar
    lovestruckpictures · Member ·

    Hi there! I really appreciate your response.

    Here’s the URL I have: phillyveganweddingphotographer.wpcomstaging.com
    (place holder URL as I transfer from another platform)

    I hope this is what you were asking for! :)

  • staff-blorbo · Staff ·

    Ok, since the site is on our Business Plan, would you please contact our live chat support via https://wordpress.com/help/contact ?

    They’ll have better tools to help you directly with this.

  • The topic ‘Instagram widget fails to connect’ is closed to new replies.