Instagram widget not working again.
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The Instagram widget isn’t working again, and when I try to reconnect it I get this message: “There was a problem exchanging an Instagram access token for a long lived one.”
Please advise. Thanks!
The blog I need help with is: (visible only to logged in users)
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Hello Rebecca!
It appears that there is an existing issue with this, as other users are also affected by the same issue, and we are still investigating it.
We don’t have an ETA, but we will follow up with you soon. -
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Hi there, Just dropping this support guide information here in case this is relevant:
Use the Latest Instagram Posts block to display an automatically updating grid of your latest posts from your Instagram account. You can display Instagram posts on your site as long as you have a professional Instagram account – it’s free to convert your personal Instagram to a professional business or creator account.
Also, In case you have a WordPress.com Business or Commerce account, you don’t need to post to the community forums. You are eligible for priority direct support by following this guide.
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Same here, we are also getting the error since the last few days. tried connecting the instagram account multiple times. but nothing changed. once in a while, it displays the feed, then it again throws the rror.
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Oh my goodness, I’ve been having the same problem! The night before yesterday, the feed was working properly on WordPress. But then yesterday, it stopped showing up. I tried disconnecting and reconnecting Jetpack to the IG account, as well as clearing cache on my browser. Nothing worked. I was internally panicking, because I was like, “do I need to buy some upgrade to fix this?” But I’m happy to know that this error isn’t due to something I did wrong. Hopefully it gets fixed soon, though, as having the feed up on my site is VERY important.
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Hello,
I’m just reaching out to say that this problem is also happening on both of my websites. Hopefully it will be solved soon but, in the meantime, if there’s anything I can help support with, or any information you need from my end, just let me know.
Cheers!
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Hi there! I just want to confirm that we are aware of the issue and are working on it. Thanks for your patience.
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Thanks, Cici, and thanks everyone for answering. Solidarity is a comforting thing. Here’s an update on my end: I can connect to Instagram and the feed shows in the Customize bar, but not on the blog. Weird.
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Thank you for your patience while we investigated the issue. I can confirm that the problem has now been resolved.
@rebeccadeniston, can you let me know where exactly on your website homepage the Instagram feed should display. You can also share a screenshot.
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Hello! I’m happy to report that the Instagram Feed widget is working on my site again too. Thank you so much for your hard work on resolving the issue! :D
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Hi @kristasoyyo and @rebeccadeniston, we truly appreciate the update. We’re always happy to help! Have a good one!
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