install a premium theme

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  trob14208 · Member · Sep 20, 2017 at 2:52 am

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  customize a theme i purchased

  The blog I need help with is: (visible only to logged in users)

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  patilswapnilv · Member · Sep 20, 2017 at 3:03 am

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  Hello,

  You might want to explain what customization you are looking forward to doing.

  Also, you should be able to find most of the customization option on the customizer screen. To know more about the customizer see here:
  https://en.support.wordpress.com/customize/

  I hope this helps,

  Regards,

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  synora10 · Staff · Sep 20, 2017 at 3:21 am

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  @trob14208,

  Can you confirm that the site you need help with is buffalochronicle.wordpress.com?

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  trob14208 · Member · Sep 20, 2017 at 4:03 am

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  No, the site I need help with is robinson4buffalo – Thank you.

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  trob14208 · Member · Sep 20, 2017 at 4:05 am

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  No, the site I need help with is robinson4buffalo – Thank you.

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  synora10 · Staff · Sep 20, 2017 at 4:34 am

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  trob14208,

  Can you please include your domain extension? Is it .com, .org, .net??

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  taranwanders · Member · Sep 20, 2017 at 4:43 am

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  Hi trob14208,

  If your site is robinson4buffalo.com it looks like it is a self hosted wordpress.org site

  Web Hosting Provider: BlueHost
  IP: 69.195.124.221
  Location: United States ( Market Share)
  Domain Who Is: Click Here
  Nameservers: robinson4buffalo.com, ns2.bluehost.com, ns1.bluehost.com

  This means that it is a self hosted installation. The help we have to offer may not apply to your situation as WordPress.ORG sites have a completely different support area.

  We cannot provide support for installs of wordpress.ORG software, or for wordpress.ORG software installs on paid hosting.

  WordPress.COM and WordPress.ORG are separate and have functionality differences as well as support documentation. You can read about it here http://en.support.wordpress.com/com-vs-org/

  The wordpress.ORG support forum is at http://wordpress.org/support.

  You should be able to find quite a lot of help there.

  Thanks for your understanding,
  Cheers!

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  synora10 · Staff · Sep 20, 2017 at 4:48 am

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  Thanks for chiming in @taranwanders! I had my suspicions that it was a .ORG site, but I wanted the user to confirm the site first. Thanks for the help!

  :)

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  trob14208 · Member · Sep 20, 2017 at 8:05 am

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  hello.

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  taranwanders · Member · Sep 20, 2017 at 1:59 pm

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  Hi trob14208,

  Were you able to confirm the site was robinson4buffalo.com? If so the above responses should help you out find the help you need on the .org forums

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  trob14208 · Member · Sep 20, 2017 at 3:14 pm

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  The site is: robinson4buffalo.com – Thank you for the referral.

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  taranwanders · Member · Sep 22, 2017 at 3:12 pm

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  No problem! Good luck on the site.

  Cheers!