Install Jetpack causing Internal Sever Error

  • Unknown's avatar
    gordonakelly · Member ·

    When Jetpack is installed and authenticated with WordPress.com I get the following error when I try to load any page on my blog. Strangely the homepage loads fine.

    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.
    Please contact the server administrator and inform them of the time the error occurred, and anything you might have done that may have caused the error.
    More information about this error may be available in the server error log.
    Apache Server at gordonkelly.com Port 80

    Only by disabling Jetpack (which I have currently) do the pages load again.

    Do you have any suggestions?
    Blog url: http://gordonkelly.com

  • Unknown's avatar
    evarlese · Member ·

    Hi there,

    I’m sorry to hear that you’re encountering this error. Are you connecting to your site via HTTP or HTTPS? Additionally, would you mind letting me know your host server company?

    I also see that you’re using the most current version of WordPress.org. Would you be able to try completely de-installing the plugin and re-installing it? I apologize for any inconvenience this may cause.

    Thank you for your cooperation!

  • Unknown's avatar
    gordonakelly · Member ·

    Hi evarlese, thank you for the reply.

    I am logging in simply using http. My host is GoDaddy (also the registrar of my domain) and I’ve tried uninstalling and reinstalling Jetpack a few times. I’ll renable it now so you can see what happens, but I will have to disable it by the morning.

  • Unknown's avatar
    gordonakelly · Member ·

    Update: I notice only when I authorise Jetpack with WordPress does it cause the 500 error on my blog. When the plugin is activated, but not authorised the site continues to work fine.

  • Unknown's avatar
    evarlese · Member ·

    Would you be able to provide me with a list of the other plugins that you’re using on your site? It is possible that one of them causing this error when configured along with Jetpack.

  • Unknown's avatar
    gordonakelly · Member ·

    Sure thing – there are quite a lot (!), but here is a cut and paste of all my plug-ins and their version numbers.

    AddToAny: Subscribe Button
    Settings | Widgets | Deactivate | Edit
    Help readers subscribe to your blog using any feed reader or feed service. [Enable Widget | Settings]
    Version .9.9.1 | By AddToAny | Visit plugin site

    Select Akismet
    Akismet
    Deactivate | Edit | Settings
    Used by millions, Akismet is quite possibly the best way in the world to protect your blog from comment and trackback spam. It keeps your site protected from spam even while you sleep. To get started: 1) Click the “Activate” link to the left of this description, 2) Sign up for an Akismet API key, and 3) Go to your Akismet configuration page, and save your API key.
    Version 2.5.3 | By Automattic | Visit plugin site

    Select All in One SEO Pack
    All in One SEO Pack
    Deactivate | Edit
    Out-of-the-box SEO for your WordPress blog. Options configuration panel | Upgrade to Pro Version | Donate | Support | Amazon Wishlist
    Version 1.6.13.3 | By Michael Torbert | Visit plugin site

    Select Blog Copyright (by BTE)
    Blog Copyright (by BTE)
    Deactivate | Edit
    Simple plugin to inject copyright statement into blog footer. Configuration options are here.
    Version 1.6.8 | By Blog Traffic Exchange | Visit plugin site

    Select Bookmarkify
    Bookmarkify
    Deactivate | Edit
    The Social Media Marketing Plugin that lets you put social bookmarking links in your posts and other pages. Help your readers promote your blog!
    Version 1.1.2 | By Gary Keorkunian | Visit plugin site

    Select Category Order
    Category Order
    Deactivate | Edit
    The Category Order plugin allows you to easily reorder your categories the way you want via drag and drop.
    Version 1.0.3 | By Wessley Roche | Visit plugin site

    Select Digg Digg
    Digg Digg
    Deactivate | Edit
    All-in-One social buttons [Digg Digg Configuration]
    Version 4.5.3.3 | By Yong Mook Kim | Visit plugin site

    Select FaceBook Share (New)
    FaceBook Share (New)
    Deactivate | Edit
    Adds a button which allows you to share post and also shows the number of times the post or page has been shared through out the Facebook just like tweetmeme button does for twitter.
    Version 2.0.6 | By Appointy.com | Visit plugin site

    Select Featured Content Gallery
    Featured Content Gallery
    Deactivate | Edit
    Used to create a customizable rotating image gallery anywhere within your WordPress site. FeaturedContentGallery.com: plugin page, instructions, gallery and support.
    Version 3.2.0 | By iePlexus | Visit plugin site

    Select Follow Me
    Follow Me
    Deactivate | Edit
    The Follow Me plugin is designed to allow users the ability to add links to their social media profiles in their blog. To get started activate and visit the Settings Page.
    Version 3.1 | By Brian Chappell @ Ignite Social Media | Visit plugin site

    Select GD LinkedIn Badge
    GD LinkedIn Badge
    Deactivate | Edit
    This widget displays badge with a link to a LinkedIn profile page.
    Version 2.1.2 | By Milan Petrovic | Visit plugin site

    Select Gecko Tube
    Gecko Tube
    Deactivate | Edit
    Insert YouTube videos in post using same method as on wordpress.com. Adds link in RSS feeds for feed readers that disallow embedded content.
    Version 1.1 | By Gecko Rock | Visit plugin site

    Select Google Analytics for WordPress
    Google Analytics for WordPress
    Settings | Deactivate | Edit
    This plugin makes it simple to add Google Analytics to your WordPress blog, adding lots of features, eg. custom variables and automatic clickout and download tracking.
    Version 4.1.3 | By Joost de Valk | Visit plugin site

    Select Jetpack by WordPress.com
    Jetpack by WordPress.com
    Settings | Deactivate | Edit
    Bring the power of the WordPress.com cloud to your self-hosted WordPress. Jetpack enables you to connect your blog to a WordPress.com account to use the powerful features normally only available to WordPress.com users.
    Version 1.1.3 | By Automattic | Visit plugin site

    Select LinkedIn Share Button
    LinkedIn Share Button
    Deactivate | Edit
    Add a LinkedIn Share button to your blog posts
    Version 1.2 | By John Blackbourn & Frank Prendergast | Visit plugin site

    Select My Link Order
    My Link Order
    Deactivate | Edit
    My Link Order allows you to set the order in which links and link categories will appear in the sidebar. Uses a drag and drop interface for ordering. Adds a widget with additional options for easy installation on widgetized themes.
    Version 3.1.4 | By Andrew Charlton | Visit plugin site | Order Links | Support Forum | Donate

    Select Official StatCounter Plugin
    Official StatCounter Plugin
    Activate | Edit | Delete
    Adds the StatCounter tracking code to your blog. To get setup: 1) Activate this plugin 2) Enter your StatCounter Project ID and Security Code in the options page.
    Version 1.6.1 | By Aodhan Cullen | Visit plugin site

    Select pageMash
    pageMash
    Deactivate | Edit
    Manage your multitude of pages with pageMash’s slick drag-and-drop style, ajax interface. Allows quick sorting, hiding and organising of parenting.
    Version 1.3.0 | By Joel Starnes | Visit plugin site

    Select Peter’s Custom Anti-Spam
    Peter’s Custom Anti-Spam
    Deactivate | Edit
    Stop a lot of spambots from polluting your site by making visitors identify a random word displayed as an image before commenting. You can customize the pool of words to display.
    Version 3.1.4 | By Peter Keung | Visit plugin site

    Select Polldaddy Polls & Ratings
    Polldaddy Polls & Ratings
    Deactivate | Edit
    Create and manage Polldaddy polls and ratings in WordPress
    Version 2.0.9 | By Automattic, Inc. | Visit plugin site

    Select RSSupplement
    RSSupplement
    Deactivate | Edit
    Adds WP functions, copyright, and more to your RSS feed items.
    Version 1.3 | By Jerry Stephens | Visit plugin site

    Select Scissors
    Scissors
    Deactivate | Edit
    Scissors enhances WordPress’ handling of images by introducing cropping, resizing, rotating, and watermarking functionality.
    Version 1.3.7 | By Stephan Reiter | Visit plugin site

    Select SEO Friendly Images
    SEO Friendly Images
    Deactivate | Edit
    Automatically adds alt and title attributes to all your images. Improves traffic from search results and makes them W3C/xHTML valid as well.
    Version 2.6.1 | By Vladimir Prelovac | Visit plugin site

    Select SEO Smart Links
    SEO Smart Links
    Deactivate | Edit
    SEO Smart Links provides automatic SEO benefits for your site in addition to custom keyword lists, nofollow and much more.
    Version 2.7 | By Vladimir Prelovac | Visit plugin site

    Select TinyMCE Advanced
    TinyMCE Advanced
    Deactivate | Edit
    Enables advanced features and plugins in TinyMCE, the visual editor in WordPress.
    Version 3.4.2.1 | By Andrew Ozz | Visit plugin site

    Select Tweetbacks
    Tweetbacks
    Settings | Deactivate | Edit
    Show the tweets about your posts and pages as comments on your blog!
    Version 1.5.3 | By Joost de Valk | Visit plugin site

    Select WP-Cumulus
    WP-Cumulus
    Deactivate | Edit
    Flash based Tag Cloud for WordPress
    Version 1.23 | By Roy Tanck | Visit plugin site

    Select WP-TweetButton Plus
    WP-TweetButton Plus
    Deactivate | Edit
    This plugin allow insert Tweet Button on your blog or site. The button can be customized in the settings page. Tweet Button can be positioned a the top, bottom of content. You can use text shortcut <!–wp_twitterbutton–> and PHP function wp_tweetbutton(); for manual insert.
    Version 1.2 | By unijimpe | Visit plugin site

    Select WPtouch
    WPtouch
    Deactivate | Edit | Settings
    A plugin which formats your site with a mobile theme for visitors on Apple iPhone / iPod touch, Google Android, Blackberry Storm and Torch, Palm Pre and other touch-based smartphones.
    Version 1.9.34 | By BraveNewCode Inc. | Visit plugin site

  • Unknown's avatar
    evarlese · Member ·

    This is fantastic – thank you so much for your thoroughness!

    To completely rule out a plugin conflict, can you try de-activating RSSupplement while Jetpack is active?

    Additionally, I see that you spoke with Tim over at WordPress.org:
    http://wordpress.org/support/topic/jetpack-causing-internal-server-error

    I would suggest following his advice as he is one of our fantastic Jetpack experts! Please let us know if GoDaddy is able to provide any additional help or if there seems to be a problem with that particular plugin.

  • Unknown's avatar
    gordonakelly · Member ·

    Thanks evarlese, de-activating RSSupplement did not fix it I’m afraid. It seems the only option left is to speak to GoDaddy, but it would appear odd for such a large host to have problems with a fundamental WordPress plugin.

    I do have custom urls, could that be a problem?

  • Unknown's avatar
    evarlese · Member ·

    Custom URLs shouldn’t cause this problem. And, surprisingly, we have had a conflict with GoDaddy and Jetpack in the past, though we were able to fix the main bug.

    Thank you for your help with this issue thus far! When you get a chance to speak with GoDaady, please do let us know if they are able to help.

  • Unknown's avatar
    gordonakelly · Member ·

    Hi evarlese, I’ve gotten to the bottom of it! GoDaddy confirmed it wasn’t to do with them so a lengthy process began of deactivating and reactivating every single plug in I have and I managed to find the ‘LinkedIn Button for WordPress’ to be the culprit. http://frankprendergast.ie/resources/linkedin-button-for-wordpress/

    I disabled that and everything worked, I also contacted the coder to inform them about it. Do you recommend a decided LinkedIn sharing button replacement?

    Thank you so much for you help.

  • Unknown's avatar
    evarlese · Member ·

    Awesome detective work! I’m glad to hear that you have everything up and running now :)

    It is possible that we will be adding LinkedIn sharing to Jetpack in the future, so you may want to keep an eye out for any updates regarding that. Otherwise, I see that there is a LinkedIn InShare plugin available that you may want to check out on WordPress.org.

    Again, thanks for your dedicated work in tracking down the issue!

  • Unknown's avatar
    gordonakelly · Member ·

    Thanks. LinkedIn, Facebook and Twitter sharing buttons (the interactive kind where you can see the numbers you have shared) would be great.

    It just goes to show how dangerous out of date plug-ins can be. I wish the WordPress plug-in list would just give the version number of each plug-in, but what date that version came out. It would be a great way to root out old plug-ins.

    Thank you for all your help and I look forward to watching Jetpack develop :)

  • The topic ‘Install Jetpack causing Internal Sever Error’ is closed to new replies.