Install Plugin Access – Administrator

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  kelan7e23b86ef5 · Member · May 7, 2020 at 5:46 am

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  Hi, I really need help installing plugins on a paid site. I am an administrator, but I do not have access to add a plugin. We have a multisite account, so I am thinking this is the problem. I see ‘keymaster’ under two of the users (one of whom doesn’t work for the organization anymore). I do not see ‘super user’ as an option. Can you provide insight? Many thanks in advance!

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  kruttikaphalke · Member · May 7, 2020 at 5:57 am

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  Hi there,

  Please share the site URL.

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:

  https://wordpress.org/support/forums/

  Also, I am tagging this thread as modlook so staff can help you.

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  kokkieh · Staff · May 7, 2020 at 8:30 am

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  Hi there,

  The WordPress.com account you’re using to post here is not a user on any site hosted with us, and it’s not possible to host multisite networks on WordPress.com, so it sounds like you’re on a multisite network hosted somewhere else. We have no control over sites not on our servers.

  You’ll need to contact a superadmin user on the network for help with this, as they control whether or not admins on individual sites in a network can do stuff like install plugins.

  You can find general advice on the WordPress software you’re using at the link provided above, but you’ll need help from a network admin with this one.

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  kelankoningcsunedu · Member · May 12, 2020 at 3:05 am

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  Thank you both so much– I was able to get support from MediaTemple. You are appreciated!