Installation fatal error

  • Unknown's avatar
    baltay · Member ·

    WordPress (WP) was working fine for me last night, however, this morning I went to install a clean version of WP since my folder was gummed up with a bunch of test files, i get the following error:

    Warning: require_once(/home/xxx/public_html/Parrish/wp-includes/load.php): failed to open stream: No such file or directory in /home/xxx/public_html/Parrish/wp-load.php on line 49

    Fatal error: require_once(): Failed opening required ‘/home/xxx/public_html/Parrish/wp-includes/load.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/xxx/public_html/Parrish/wp-load.php on line 49

    I’ve subsequently downloaded installed a fresh copy of WP about 5 times resulting in the same error. Please help! Like I said, this worked for me fine last night. I’m very frustrated.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    You are posting to the wrong support forum. We cannot help you as your site is not hosted by wordpress.COM.

    We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

    Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    Some Jetpack solutions are here http://jetpack.me/support/

    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack

    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
    Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/

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