Installation of update and now i cant access the site……HELP!

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  fashionmumdiary · Member · Nov 13, 2016 at 9:44 am

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  Last night i updated my website http://www.loveodea.com with an installation update. As soon as i did that i got kicked out of my webiste and now i am recieving the following message:

  The http://www.loveodea.com page isn’t working

  http://www.loveodea.com is currently unable to handle this request.
  HTTP ERROR 500

  I cant even log into wordpress via this account, i am logged in via another account at the moment to post this.

  I need an urgent response please as this is a transnational website.

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  rossviviano · Staff · Nov 13, 2016 at 2:48 pm

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  Hi,
  It seems like your site is self hosted, and not hosted here at WordPress.com. There’s not a lot we can do here. You need support at the WordPress.org forums.

  https://wordpress.org/support/

  Best of luck!

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  fashionmumdiary · Member · Nov 13, 2016 at 4:41 pm

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  Thankyou but it won’t let me log on for some reason so can’t access anything whatsoever, it’s just disappeared wand I have no idea where to start to look! It’s hosted by heart, shall u contact them? Thanks

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  kokkieh · Staff · Nov 14, 2016 at 9:47 am

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  Hi there,

  You will need to contact your hosting provide yourself for help with this. It won’t help if we contact them, as we don’t have an account with them. You do. We cannot act on your behalf in this.