Installed Malware Scanner Plugin, Login page blank

• 

  prettylifegirls · Member · May 23, 2018 at 9:40 pm

  • Copy link
  • Add topic to favorites

  Hello!

  Today I installed a Malware Scanning plugin (I can’t remember what it was called, but it was the first result when I searched ‘Malware Scanner’. After activating the plugin, the page went blank, and I can’t access the backend of my site. I have tried multiple browsers and devices and can’t figure it out. I am panicking and little and hope this can be fixed.

  Please help!!!

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · May 23, 2018 at 9:42 pm

  • Copy link

  What is the exact URL of the site you refer to?

  I’m asking because we cannot install additional plugins o n WordPress.COM sites that are not on the Business plan. http://prettylifegirls.wordpress.com/ is on the free plan.

• 

  prettylifegirls · Member · May 23, 2018 at 10:44 pm

  • Copy link

  The URL is
  http://prettylifegirls.com. Thanks!

• 

  timethief · Member · May 23, 2018 at 10:46 pm

  • Copy link

  Unfortunately, you are posting to the wrong support forum. We provide support only for wordpress.COM hosted sites on our servers.

  Our support docs do not apply to
  (1) local installs of WordPress.ORG software on your own server or
  (2) WordPress.ORG software installs on paid hosting, and we do not provide support for them at WordPress.COM.
  (3) Jetpack support https://jetpack.me/support/ for sites linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.com account page.

  WordPress.COM and WordPress.ORG are completely separate and you can read the differences here http://en.support.wordpress.com/com-vs-org/

  For hosting issues contact your web host. For software issues post to the WordPress.ORG support forums.

  The wordpress.ORG support forum is at http://wordpress.org/support.
  The wordpress.ORG login link is here https://login.wordpress.org/
  If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.