Installing a purchased theme

• 

  nextlevelwithbyron · Member · Jan 2, 2015 at 4:29 pm

  • Copy link
  • Add topic to favorites

  So I purchased a theme from the MOJO Marketplace, now I’m lost. I can’t install it or download the file. I need help.

• 

  timethief · Member · Jan 2, 2015 at 4:30 pm

  • Copy link

  We provide support here only for WordPress.COM hosted blogs.WordPress.COM and WordPress.ORG are completely separate and have different logins, features, run different versions of some themes with the same names, and have separate support forums. Read the differences here > http://en.support.wordpress.com/com-vs-org/

  If you are not referring to a WordPress.COM hosted blog we cannot help you. So if that is the case then and you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there.

  Bottom line: I’m sorry but we cannot provide accurate answers to any blogger who fails to provide the exact URL starting with http:// for the exact blog they refer to so we can verify where it is hosted. Please do that now.

• 

  nextlevelwithbyron · Member · Jan 2, 2015 at 4:32 pm

  • Copy link

  blogsite: http://nextlevelwithbyron.com/

  I would like to upload a theme I purchased. I didn’t download the file, and I dont know how to. Please help

• 

  timethief · Member · Jan 2, 2015 at 4:35 pm

  • Copy link

  That’s a WordPress.ORG install hosted by Hostgator. As you are not referring to a WordPress.COM hosted blog we cannot help you. If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there.

  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page