Installing new Purchased Theme – Not able to upload

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  mkburden637306497 · Member · Jul 27, 2018 at 1:25 pm

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  I get ‘The link you followed has expired’ Please try again…. Same deal. Keeps happening. It completes the percentage download but then crashes. I paid for it so I’d love to be able to use it.

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Jul 27, 2018 at 1:34 pm

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  Hi,

  It appears that your website uses the self-hosted version of WordPress rather than WordPress.com, which is what this forum is designed to help with. Note the difference here: https://en.support.wordpress.com/com-vs-org/

  You may be able to find help here: https://wordpress.org/support/ or alternatively contact your hosting provider.

  Hope this gets fixed soon!

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  mkburden637306497 · Member · Jul 27, 2018 at 10:11 pm

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  Odd.. Any idea why my site uses the self-hosted version??

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  torres126 · Member · Jul 28, 2018 at 8:51 am

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  That would only be known by you, as when creating your website, you’d have made the conscious decision of using self-hosted WordPress over WordPress.com.

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  mkburden637306497 · Member · Jul 28, 2018 at 10:59 am

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  Can I change it?

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  torres126 · Member · Jul 28, 2018 at 11:00 am

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  Yes, please follow this guide and let me know if you have any further questions: https://en.support.wordpress.com/moving-from-self-hosted-wordpress-to-wordpress-com/view-all/

  Regarding the original topic, please be aware you need a Business Plan on WordPress.com to upload custom themes, but there are many themes available for all: https://wordpress.com/themes

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  mkburden637306497 · Member · Aug 8, 2018 at 6:42 pm

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  Thanks for this.