Installing woocommerce.6.3.1.zip critical error on this website

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  miradesignint · Member · Apr 1, 2022 at 5:12 pm

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  Hi All,

  I hope to find an Angel here to help me fix this error that is driving me crazy since weeks !
  I admit I am not a software expert and have some limitation, woocommerce plugin fails to install I receive the message

  ” Unpacking the package…There has been a critical error on this website. Please check your site admin email inbox for instructions.” ( no email received sofar )

  I have googled a lot , tried few things like activating debug to get the log, deactivating all plugins changing to twenty twenty theme but nothing works.

  I have been trying to change the max limit up to 256m ( now its 128 as the site breaks when I change it )

  I have read to activate the debug tool through my plesk panel and when I do that I receive this error here :

  ” Fatal error: Maximum execution time of 60 seconds exceeded in G:PleskVhostsmiradesigninteriors.comhttpdocswp-adminincludesclass-wp-filesystem-direct.php on line 613 ”

  At that line there is this $dir = dir( $path );

  But the thing is the file and lines are always different!

  One last thing I have tried to connect through filezilla and change permissions of mail wp files to 755 or 777 , but after saving it always returns to xxx .
  My site is hosted with godaddy economy hosting with Plesk.

  Does anyone have an idea if this can be solved easily or should I just give up and get professional paid help ? ( godaddy assistance simply washed their hands off )

  Thanks in advance to anyone that is willing to help and let me know if you need infos or further details that I am sure 100 % I have missed .

  Ah Last thing I have same issue installing any cache plugin like total cache or Wp cache I am at the dessert !

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  staff-blorbo · Staff · Apr 1, 2022 at 5:53 pm

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  Hi there,

  Please contact WooCommerce support directly for help with their plugin. The forum you’re posting in now is for the hosting provider, WordPress.com, and we can only help with sites that are hosted on our servers.

  If you’re using the free version of WooCommerce you can post in their community forum, here:

  https://wordpress.org/support/plugin/woocommerce/

  Or if you’re using any premium or payment gateway add-on downloaded from WooCommerce.com you can reach live chat and email support here:

  https://woocommerce.com/my-account/create-a-ticket/