Integrating Gelato & WooComerce

  • Unknown's avatar
    blarson0620 · Member ·

    I am trying to set up my WooCommerce store on wordpress and integrate Gelato. When I click on Gelato, at the top it says to copy this code and send it to support.

    ##### General settings #####
    * Home Url => http://artbysundance.com
    * Site Url => http://artbysundance.com
    * WP Version => 6.2
    * WP multisite =>
    * WC Version => 7.5.1
    * Language => en_US
    * wp_memory_limit => 41943040
    * external_object_cache =>
    * wp_debug_mode =>
    * wp_cron => 1
    * server_info => LiteSpeed
    * php_version => 7.4.33
    * php_post_max_size => 67108864
    * php_max_execution_time => 180
    * php_max_input_vars => 4000
    * max_upload_size => 67108864
    * upload_enabled => 1
    * curl_version => 7.88.0, OpenSSL/1.1.1t
    * default_timezone => UTC
    * fsockopen_or_curl_enabled => 1
    * gzip_enabled => 1
    * WC Log folder => /home/thebrit1/public_html/wp-content/uploads/wc-logs/
    * WC is log folder writable => 1

    ##### Gelato Status Checklist #####
    * WordPress Permalinks => OK
    * PHP memory limit => OK
    * PHP script time limit => OK
    * Check SSL => FAIL
    * Check site redirection. => OK

    Let me know if there is anything I need to do on my end.

    Thank you!

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host artbysundance.com on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere.

    I did take a little time to examine the source code of your site however, and can see it is using the Gelato plugin. The issue you are referring sounds like a display issue related to your plugin. The good news is that help is available directly from the creators of your plugin here: https://support.gelatoglobe.com/

    Hope this helps point you in the right direction!

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