Intermittent Redirecting Pages

  • Unknown's avatar
    countrystyleadmin1 · Member ·

    We have recently encountered an issue with our pages redirecting when clicking through from any search engine, in an incognito tab.

    The latest page we tested was the following (https://www.countrystylemeats.co.uk/product/piccalilli/). when searching for the product via a search engine through to the website, the consumer is being redirected to a completely different product on our site.

    we are not sure what could have caused this issue to begin with, we have eliminated the possibility of it being a plug-in issue by removing all plug-ins and testing it again however we are still being redirected. we have tried using multiple different devices (laptops, computers & Mobile Phones) and still getting the same results.

    We have also discovered that if you come out of the page and back into the page it will direct as expected which has left us to believe this could be a caching issue.

    If someone could please lead us in the direction of how we could fix this issue it would be greatly appreciated.

    Kind Regards

    The blog I need help with is: (visible only to logged in users)

  • aleone89 · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

    As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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