Internatl Server Error

  • Unknown's avatar
    nefshen · Member ·

    Hi Jetpack,

    After I updated the plug in last 2 weeks ago, I got this message:

    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Web Server at premo.ph

    So what I did is I uninstalled the plugin from my site dashboard, I removed it also from my Root Directory, and also I deactivated all my plug ins, I installed the jetpack plug in again but still I got this error.

    Any advise please? I cannot access my current site if the plugin is activated, so for now I uninstalled it.

    Thank you!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    geoffreyshilling · Member ·

    It looks like you are working with a self-hosted WordPress.org site instead of the WordPress.com-hosted version supported here.

    Learn more about the differences between WordPress.com and WordPress.org:
    https://en.support.wordpress.com/com-vs-org/

    With that being said, it sounds like there is a conflict between Jetpack and another plugin or theme. I would verify the theme and all your plugins are updated to the newest versions.

    I would recommend searching on the WordPress.org support forums for an answer to this, as someone has likely had a similar issue. More specifically, Jetpack has its own support forum you may want to check first. If you cannot find anything that works, you can start your own thread. The forums are completely separate from each other, so you will need to register an account there if you haven’t done so already.

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