Invalid card information error

• 

  ariannaw488 · Member · Jun 10, 2022 at 12:36 am

  • Copy link
  • Add topic to favorites

  Hi! I was trying to make a purchase over on roshade, however, despite having the physical card and entering the details as shown on the card (which have gone through on other websites), I’m receiving an error. Is there a reason for this? And is there a way I can fix it. Thanks in advance!

  WP.com: Yes
  Correct account: Unknown

• 

  kokkieh · Staff · Jun 10, 2022 at 8:36 am

  • Copy link

  Hi there,

  Please contact support for the site where you tried to make the purchase directly for help with this.

  The forums you’re posting to now are for the hosting provider, WordPress.com. We’re only able to help if you’re trying to buy an upgrade plan for your own website hosted on our servers.