invalid charge

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  ethos101 · Member · Jul 22, 2017 at 4:47 pm

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  there is no subscription on either of my accounts yet i am being charged. please help.

  The blog I need help with is: (visible only to logged in users)

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  staff-eleanor · Staff · Jul 22, 2017 at 4:54 pm

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  Hi there,

  Here’s some information for Manage Purchases: https://en.support.wordpress.com/manage-purchases/
  This includes instructions for removing purchases.

  You can also enter your information at “Why was I charged?” https://wpchrg.wordpress.com/

  You can contact support here: https://wordpress.com/help/contact

  Or tag this forum post with “modlook” so staff can help.

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  kokkieh · Staff · Jul 23, 2017 at 12:33 pm

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  Hi there,

  I don’t see any upgrades in your account, and the last charge I see was in 2013. Those upgrades were cancelled in 2014.

  Did you receive a receipt? That will indicate the site for which you’ve been charged. If you didn’t get a receipt, do you have any other WordPress.com sites/accounts that might be related to this charge?

  If not, please contact our billing team directly via the WPCHRG site that staff-eleanor linked to above.