Invalid charge for inaccessible website
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I was recently charged for a website which I no longer have access to and wish to cancel the website and the subscription. Can anyone help please? Thank you
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Hey There!
Getting charged when you don’t mean that to happen can be frustrating. Here is the support article related to refund policy of WordPress.com. I hope this helps you out! :-)
https://wordpress.com/support/manage-purchases/#frequently-asked-questions
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Hi @ybhakare could you share the address of the site you received the charge for?
If you are not sure it was for a WordPress.com site, you can enter the charge information on the secure website https://wpchrg.wordpress.com and if not found, you will be given the option to contact the billing team.
Hi @lmanzer00 as it mentions in our guide to volunteering, please also add the MODLOOK tag to any forum thread concerning refunds for Staff attention. You can read more about this here: https://wordpress.com/support/wordpress-com-volunteers/#when-to-call-in-staff Cheers!
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We have absolutely no history of sites, purchases, transactions, or billing activity of any kind under the account you’re currently logged into.
If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.
If the charge is located using the above site, but you are not presented further options, please contact us via
billingsupport (at) wordpress (dot) com
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