Invalid credit card number
-
Why am i getting this error message??
Please have a look into this issue, i have tried to checkout using 3-4 cards.The blog I need help with is: (visible only to logged in users)
-
Hello,
This is a public forums aimed at users helping other WordPress.com users with general questions related to WordPress, as a product.
Since your question deals with billing information, you will have to take this up with the WordPress.com support team. They are available round the clock on the WordPress.com customer support page. I suggest you reach out to them to clear your billing issues.
I hope this helps. Feel free to get back if you have questions.
-
-
Sorry about the confusion earlier. You can use the “Get help” button available on [this page to reach out to the WordPress.com Happiness Engineers](https://en.support.wordpress.com/) for help.
Ideally only community support is available for free WordPress.com users. But, given the nature of the issue, only the WordPress.com Happiness Engineers will be able to help you through the billing questions and I suggest you use the “Get help” button available on this new link.
Thanks.
-
Hi, thank you again!
Get Help buttom takes me to the same page like the previous link. The question will get posted in Forums again.
I want to upgrade my account to Premium but i am getting these error messages i don’t know why. The error message doesn’t even tell what exactly the problem is. It says invalid card number when the card number is valid. And then it says transaction declined when i use a different debit card.
-
No problem. Happy to help.
Are you sure you are logged in into your WordPress.com account when you click that link? When you click on that, it should take you to a page where you can ask the WordPress.com experts for their help. If they are not able to help you through the billing issues, they will route you to the WordPress.com Happiness Engineers who will be able to look at it.
I hope this helps. Feel free to get back if you have questions.
-
Hi!
Yes, i am logged in. After clicking on the link i clicked on Get Help button and it took me to https://wordpress.com/help/contact this link.
-
Does that help you? Are you able to reach the WordPress.com experts or the WordPress.com Happiness Engineers on that page?
-
Hi!
No help yet. :(
It shows ‘post this question to Forums’ option below ‘Subject’ and ‘What are you trying to do?’ tab. It clears that the question will get posted in the Forums again.
Also there’s ” Post a new question in our public forums, where it may be answered by helpful community members, by submitting the form below. Please do not provide financial or contact information when submitting this form. ” written in the top of the page from above link i posted.
-
Hi –
Please try clearing your browser cache and cookies. Here are the instructions to do that:
https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cacheYou can also upgrade using PayPal.
-
Hi!
Okay i’ll clear the browser cache and will let you if it solves the issue.
Could you please tell me how i can upgrade using PayPal?
Because i can’t see PayPal option anywhere in my account. -
Hi!
I did what you said but it didn’t work.
Also, i changed the card and now it says ‘The transaction was declined. Please try another card. ‘
Isn’t there any other way i can make the payment??
Also, how to upgrade via PayPal. I do have a PayPal account but with different email ID. -
Hi!
I tried another card and now it says ”The transaction was declined. Please contact support quoting error AXLZNE. ”
What’s going on, can you guys help me??
I hope to hear from you soon as i have been wasting my time a lot on this issue. If you can’t solve this just tell me i’ll delete the account and will go to some better website. :/
-
There’s a new message now ”Purchases are currently disabled. Please contact us to re-enable purchases. ”
-
-
Sorry about the frustration. Sometimes trying too many times to purchase and/or cancel an upgrade can trigger disabling purchases. I’ve tagged this thread for Staff help.
-
And how many hours will the STAFF take to respond???
I need to make this website ready to publish ASAP!!
-
Hi there,
I’m sorry you had to experience this.
Since you have tried to use multiple cards to make your purchase our system have blocked the purchasing ability.
This happens sometimes because the bank may block the transaction, even if your card works for other purchases. Please contact your bank to confirm that they are not blocking transactions from WordPress.com.
We’re already working on re-enabling the purchases on your account and I’ll let you know as soon as it’s working again.
If you have any other questions, just let me know and I’ll be happy to help.
-
No, the bank is not blocking transactions from WordPress.
”Since you have tried to use multiple cards to make your purchase our system have blocked the purchasing ability.”
I had to do this because i was getting errors that doesn’t tell what the problem exactly is.
” We’re already working on re-enabling the purchases on your account and I’ll let you know as soon as it’s working again.”
‘as soon as’ how many hours do you actually mean??
Because you guys take hours to respond, so i guess i’ll to wait some more HOURS to see my problem solved, right??”If you have any other questions, just let me know and I’ll be happy to help.”
Yes, just tell me how many hours do i have to waste on this issue??
-
I understand your frustration and I want you to know that our payments team is already working with our payments provider to solve this.
I’ll keep you updated!
- The topic ‘Invalid credit card number’ is closed to new replies.
WordPress.com Forums 