Invalid Domain For Site Key on Captcha Preventing Login to Site
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Hello,
This is not the WordPress account that owns the site thetempusmagazine.com. I am an administrator through WordPress that is currently in charge of the site. I do not know the email or account details of the original owner of the site.
I can no longer access the WordPress site editor due to the admin login (https://thetempusmagazine.com/wp-admin/) being blocked by an error message on the Google reCAPTCHA saying ‘ERROR for site owner: Invalid domain for site key’. I cannot fix this issue without logging in to the site editor. This issue originated from the enabling of the reCAPTCHA plugin.
Is there a way for support to disable the CAPTCHA so that I can login? In addition, is it possible that I request the email address that ownership of thetempusmagazine.com is under, so I can communicate with the site owner?
Your help is greatly appreciated.
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hi,
It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost. Nameservers indicate that this could be inmotionhosting.
We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:
https://wordpress.org/support/forums/
Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.
If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:
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However…
Allow me to use this opportunity to say that if you WERE hosted here at WordPress.com, you would have access to 24/7 WordPress specific assistance from a world-class support team and we could likely get this sorted out for you.
https://wordpress.com/pricing/
We have a guide to help move your site to WordPress.com here and our support team can also assist:
https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/
Please let us know if you have any questions about WordPress.com, our plans, or our features.
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Hello, I have received support from WordPress.org and recently resolved the problem. Thanks for your help.
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