Invoice Charge Investigation

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  daphnecostalopes · Member · Sep 7, 2021 at 2:19 pm

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  I was charged in my credit card for a WordPress subscription, but when I look at the only WordPress account I have, I don’t see any subscription attached to it (or payment history). I tried to use the website https://wpchrg.wordpress.com/ to find the transaction but I don’t have the reference code from my statement, it comes up as ‘POS WORDPRESS 0E 23/08 1’ I don’t have a Paypal account for a few years so cannot be through that method. Can you help me investigate what this charge is about?

  Site: help@????.
  Correct account: Unknown

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  staff-doublebassd · Staff · Sep 7, 2021 at 5:26 pm

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  Hi there,

  How much was the charge? Do you happen to know what site this invoice may be connected to? The site connected to your account hasn’t had any upgrades connected to it since 2017.

  This charge may not be associated with a WordPress.com site, but rather a self-hosted WordPress site. Knowing the site will definitely help us look into whether it is a charge from us. Let us know if you have that information.

  Thanks!

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  aus10barnett · Member · Sep 7, 2021 at 5:57 pm

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  I received an invoice as well on our website nationalpcf.org and I cannot find the billing history for this invoice. I need this for our records as a nonprofit. Please help me find that invoice and make sure this does not happen in the future. Thank you.

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  staff-blorbo · Staff · Sep 7, 2021 at 6:08 pm

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  If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  If the charge is located using the above site, but you are not presented further options, please contact us via billingsupport@wordpress.com

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  daphnecostalopes · Member · Sep 9, 2021 at 2:26 pm

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  Hi there,

  No I have no idea :(

  I have called my bank as I recognised it as a fraudulent transaction, but apparently, it happened last year too so they believe it’s best solved with WordPress.

  It’s for 66 euros on the 25th of august. And it doesn’t have a reference number associated with it.

  D

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  helper-heroponriki · Member · Sep 9, 2021 at 5:39 pm

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  If the charge was from us, there would be an associated transaction ID in the descriptor.

  The transaction ID needed will be on your bank statement as WordPress followed by a letter/number code. They’ll look like this:

  WordPress XXXXXXXXXX

  If you have that, contact billing support via the email address staff-blorbo provided above with that transaction ID and they can help.

  If there is no transaction ID that matches that format, then it would not be a charge from us. If you don’t see it in your banking statement, double check with your bank to see if they have a transaction ID that matches that format on their end.

  Without that transaction ID to associate the account where the charge is occuring, there’s not much we can do here.

  NOTE: do NOT post transaction IDs to public forum posts like this one.

  Let us know if you have any questions.