Invoice error

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  goldli · Member · May 30, 2021 at 9:28 am

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  Hi there,
  I seem to have been billed for the same item twice. How do I go about seeking the cancellation and refund for one. The support button on my account does not work and I am unable to raise a help desk ticket to get to the support team.

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  staff-doublebassd · Staff · May 30, 2021 at 5:31 pm

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  Hi there,

  What subscription were you billed for? I do not see any history of purchases under your account.

  What is the address of the site is this in reference to as there isn’t a site connected to this account either.

  Please note that these forums are for WordPress.com-hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to provide direct assistance because we do not have direct access to any site hosted outside of WordPress.com. You’ll want to seek assistance in the dotorg forums:

  https://wordpress.org/support/forums/