Invoice required

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  aybrebecca · Member · Jan 31, 2023 at 3:45 pm

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  Hello,

  Can you please send an invoice for our recent updated subscription to (email visible only to moderators and staff)

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Feb 1, 2023 at 1:56 am

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  Hi there,

  I do not see any upgrades under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible these upgrades were purchased by another admin under a different login?

  I can confirm that I see upgrades under blog.allyearbooks.co.uk but is under a different account and not your @aybrebecca login. In this case you can’t access upgrades under another account, but you can have the original admin that made the purchase log in under their account, and they will be able to print/email copies of receipts from here: https://wordpress.com/me/purchases/billing/

  Hope that helps. Please let us know if you have any more questions.