ip-address for outgoing requests changing

  • Unknown's avatar
    barnalanice · Member ·

    Hi,

    I’m having trouble with my subscriptions (from WooCommerce subscription plugin) not renewing. They told me that the reason is probably that the ip-address for outgoing requests had changed. So my question is, did you change it and if so why? Will this happen again? And where can I find this ip-address on my wordpress site? Can you change the ip-address to it’s original so this problem will go away?

    Best regards,
    Guðbjörg

    The blog I need help with is: (visible only to logged in users)

  • aleone89 · Staff ·

    Hello there,

    Many thanks for reaching out.

    They told me that the reason is probably that the ip-address for outgoing requests had changed. So my question is, did you change it and if so why?

    Has this come via a support request submitted via https://woocommerce.com/my-account/create-a-ticket/ ?

    This will help to determine next steps.

  • Unknown's avatar
    barnalanice · Member ·

    Yes I sent in a support request with WooCommerce but they said that I needed to talk to Rapyd which is our payment plugin. Rapyd told me that this problem was most likley because WordPress was changing the ip-address for outgoing requests and that I should contact you before they would do anything.

  • Unknown's avatar
    barnalanice · Member ·

    Maybe you could tell me from what ip-address my subscription payments are coming from?

  • aleone89 · Staff ·

    Hello there,

    You would need to ask Rapyd for more information there. The main reason is because IP changes happen very rarely.

    Alas, as Rapyd is a third party plugin, they would be best placed to troubleshoot what is wrong there.

    I hope this helps thus far.

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