Is billing address requested on the payment form via credit card?

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  olenacam · Member · Nov 20, 2013 at 6:25 pm

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  Is billing address requested on the payment form via credit card? I could not see it.
  When I wanted to pay, it says “The transaction cannot complete successfully. Please check the billing address and expiration date or try another card. Please contact your bank if you have further problems.”
  So I can not understand if it is related to a missing info or bank.. Help please!

  The blog I need help with is: (visible only to logged in users)

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  eurello · Staff · Nov 21, 2013 at 7:57 pm

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  Hi there – Yes, it should ask for your billing address. I see on our end that your transaction was being declined by your bank at first, and then later you had entered the incorrect CCV code.

  I suggest contacting your bank about this – sometimes they flag WordPress.com transactions for security reasons because they don’t recognize the merchant.