Is gfxp:xels your company?

  • Unknown's avatar
    theresaschultz37 · Member ·

    I paid gfxpixels money to help with my blog, I think they were a scam.
    I will explaian more when I hear back from you

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-95percentghost · Staff ·

    Hi, we’re not familiar with gfxp:xels – they’re not affiliated with WordPress.com. Was this in relation to the free blog http://theresaschultzblog.wordpress.com/ which is associated with your WordPress.com account?

    If this was in regards to a different site, feel free to share the URL; please bear in mind that we are able to help with sites that are hosted here with us on WordPress.com, but for sites using the free WordPress software from WordPress.org, there is a community forum at this address:
    https://wordpress.org/support/forums/

  • Unknown's avatar
    theresaschultz37 · Member ·

    Yes, When I called 877 994-9757 I thought that was your number, Casper Maclean talked to me. I let him into my blog to make repairs. I paid him $$$. To make a long story short, a couple months ago, there was terrible pornography on my blog. I called GoDaddy and they got rid of it, We never thought about changing my password. The pornography came back. Then Casper called me and said he knew I had that on my blog and he wanted to fix it. I then realzed that he was probably responible for putting it there since he had the information to get into my blog.

    Go Daddy once again helped me clean it up, changing my password and making sure no one else had access to my blog.

    Casper has called me and e-mailed me. I am, of course ignoring him. But I would like for you to go after that company. I don’t know how they were able to put their number when I called you,

    Here are some phone numbers for them. 1-866-754-7560 1-877 994-9757X 110

    The are located at 55 E Long Lake Rd. #429, Tryoy, MI 48085

    Please stop them and keep me informed

    Theresa Schultz

    (email visible only to moderators and staff)

  • staff-totoro · Staff ·

    Hi there, we are able to help with any issues you have with theresaschultzblog.wordpress.com but we are not able to help with sites hosted through GoDaddy since they are a separate hosting provider, and our companies are not connected in any way.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at GoDaddy, and issues you have with that site are typically not the same as issues we see on our managed sites . You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere.

    You are welcome to report the individual that is contacting you to the local authorities but we’re not able to assist in this situation. I agree that you should no longer contact them, and make every effort to ensure that they no longer have access to your site.

    For the ultimate in security you are welcome to migrate your site to be here on WordPress.com (we’re happy to walk you through it) since we used enhanced account security that helps prevent intrusions like that.

    Hope that helps. Please let us know if you have any more questions.

  • Unknown's avatar
    theresaschultz37 · Member ·

    I believe I do have my blog with you. Go Daddy has my Domain names.

    I’m confused. Until now I was able to go directly to my blog at https://val-ubooks.com/theresas-blog. Did Word Press do something with it?

    Please advise

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I understand this can be confusing. But as @staff-totoro explained, your site uses a self-hosted version of WordPress, also known as WordPress.org. We are WordPress.com. The two are different.

    Please check the following page that explains the differences between the two: WordPress.com vs WordPress.org.

    Your site, which uses WordPress.org, is hosted by GoDaddy, a different hosting service provider.

    WordPress sites hosted by us are called WordPress.com sites. Those are the ones we can help with.

    Since your site at val-ubooks.com is hosted by GoDaddy, it’s not within our control, and we are unable to help with it. You will need to contact GoDaddy support for help related to your site. There’s also a WordPress.org support forum where you can ask for help with your WordPress.org site.

    Regards

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