Is the export function up and running?

  • Unknown's avatar
    disperser · Member ·

    I wanted a backup of the content of my blog to date. I went to my dashboard, clicked on tools, clicked on export, chose ‘all content’, and clicked on “Download Export File”.

    After a few minutes of “Waiting for disperser.wordpress.com . . . ” I get the following error message:

    “This webpage is not available”

    I’ve tried this a number of times, each with the same result. I’m wondering if that feature is temporarily down, or malfunctioning.

    Should I keep trying? Should I wait a day? Is there some other procedure I should follow?

    Thanks for any help.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    kristazaz · Member ·

    Hello,

    I wasn’t able to duplicate any errors when exporting your blog. It may have been a temporary connection issue. I’ve gone ahead and uploaded a zipped copy of your export to your dashboard. You can access it in the Media > Library section of your dashboard.

  • Unknown's avatar
    disperser · Member ·

    I just tried it, and it failed again. I also checked the connection (54Mbits download speed/10.4Mbits upload) to various sites, to my own site to WordPress in general. No problem except when I try the export.

    It’s late, so I’ll try again tomorrow.

    Also, while I see the file, I don’t see a download option. Selecting it only gives me the option to delete it or get details.

    I’ll try tomorrow (oops – later this day after I sleep) accessing it while editing a post, or do a search for how to transfer it down to my PC.

    Meanwhile, thanks for the quick response and the help, and for not telling me to take a hike.

  • Unknown's avatar
    disperser · Member ·

    Come to think of it, I remember a post about people wanting to download their Media Library, and being told that was not possible.

    I might be misremembering, but if I can download one file, why wouldn’t someone be able to download all of them?

    Anyway, Goodnight.

  • Unknown's avatar
    kristazaz · Member ·

    Hello,

    It is possible that your export is failing for you because of the quantity of content in your blog. If you ever need a backup feel free to open a support request.

    If you’d like to download the backup I’ve uploaded you can do so by accessing Media > Library from your dashboard. From there, click on the zip file. You will see a URL in the Attachment Details page. Copying and pasting that URL in a browser should prompt you to download the file.

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