Is the renewal email I received legit?

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  marknystuen · Member · Oct 24, 2013 at 2:05 pm

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  I received an odd email from Word Press asking me to contact help@wordpress.com to renew my blog. It seems odd that everybody has to send an email to help to do so. Is this email legit?

  The blog I need help with is: (visible only to logged in users)

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  kraftbj · Staff · Oct 24, 2013 at 5:06 pm

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  Howdy,

  Your blog is up for renewal; the e-mail should have contained a link to your upgrades page to allow you to renew ( https://marknystuen.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades ). Since you’re setup for auto-renewal, no action is needed at this time.

  Could you forward that e-mail to help@wordpress.com and change the subject to “For Kraft”. I’ll take a look and ask our folks to take a look.

  Cheers!

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  marknystuen · Member · Oct 24, 2013 at 5:13 pm

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  After I sent my initial inquiry to you, I received a second email that had the link and said I was set to auto renew. I forwarded the initial email to help to your attention.

  Thanks for your help.

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  kraftbj · Staff · Oct 24, 2013 at 5:28 pm

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  Thanks for forwarding the e-mail. That was sent by our domain provider and we’re trying to work with them to improve their automatic e-mails on our behalf since, you’re right, it isn’t helpful and we don’t want folks to reply by e-mail to renew!

  Thanks for taking the time to confirm the validity of the e-mail and forwarding it in to me.