Is there a bug in the media editing tool?

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  harjoneutkens · Member · Jul 23, 2014 at 8:21 pm

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  Hi,
  I tried to add a few photos to the media block on one of my pages but the edit button didn’t respond.
  It was possible to edit the page but not the inserted block of photos.
  Yesterday I encountered no such problem. Is there a bug?
  Thanks in advance for your help.
  Cheers,
  Harjo

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Jul 24, 2014 at 11:30 am

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  Hi there. Are you referring to the media gallery. Yes, there currently is an issue with editing galleries. I’ll tag this thread for staff. Please subscribe to the thread and be patient while waiting for their response.

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  kokkieh · Staff · Jul 24, 2014 at 11:32 am

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  While you’re waiting, please try clearing your browser cache and cookies and see if that helps. Can you also check whether you have the same problem in a different browser? http://en.support.wordpress.com/browser-issues/

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  harjoneutkens · Member · Jul 24, 2014 at 1:01 pm

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  Thanks!

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  shawnajroberts · Member · Jul 24, 2014 at 7:55 pm

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  Hi there!

  Can you tell me what browser and version you’re using?

  https://www.whatismybrowser.com/

  Also, did clearing your cache and cookies help? Or is this working in another browser?

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  harjoneutkens · Member · Jul 24, 2014 at 8:18 pm

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  Hi,

  Thanks for your reply.
  I’m using the latest version of Firefox. Clearing the cache and cookies didn’t do anything, clicking the pencil-icon fort editing the photos in the media “block” still doesn’t work.

  Cheers,

  Harjo

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  kokkieh · Staff · Jul 24, 2014 at 8:23 pm

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  @shawnajroberts
  This issue also appeared for me a few hours ago, the moment Firefox updated from version 30 to 31. It does not occur in Chrome or IE. In the other threads I’ve seen on this issue Firefox 31 seems to be the common denominator.

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  harjoneutkens · Member · Jul 24, 2014 at 9:47 pm

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  Yes, it seems to be a Firefox related problem. I just tried IE and didn’t encounter the problem.

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  shawnajroberts · Member · Jul 24, 2014 at 10:23 pm

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  Thanks so much for the information both of you! Our developers have been able to replicate this issue and they’re working on a fix now.

  I’m going to close this thread so we can keep the conversation centralized. Here’s the thread where staff will continue to respond to gallery issues, as well as announce when a fix has been launched:

  https://en.forums.wordpress.com/topic/what-happened-to-editing-photo-galleries