Is there a bug that won't allow me to upload photos?
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I am trying to post a new photo to my photo blog and for some reason, it will not upload my photo. I’ve posted hundreds of photos on my blog and never had a problem previous to this. This is a relatively new issue.
The blog I need help with is: (visible only to logged in users)
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Hi there,
I’m not aware of a bug. Would you please try troubleshooting and report back to us?If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html
If you are running one of the browsers and versions listed at http://browsehappy.com/
(1) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm(2) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654(3) Disable all browser extensions or add-ons temporarily.
(4) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions
(5) These are the accepted file types:
.jpg/.jpeg
.gif
.png
Instructions here http://en.support.wordpress.com/images/
Here are more details about the options for uploading images http://wpbtips.wordpress.com/2009/04/26/images-the-three-link-options/
troubleshooting images here > http://en.support.wordpress.com/images/troubleshooting-images/If you are not successful let us know:
(a) How you are connecting to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ -
My browser seems to be fine. Really, there is nothing different about my browser or settings since my last post on 10/12/13. Like I said, I’ve posted literally hundreds of photos on my blog and never had this problem.
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(a) How you are connecting to the internet and to WordPress.com?
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ ?
(c) Please post and error messages you receive here.
I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
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I’m using Chrome 30.0.1599.101 m. It is up to date. I’m using regular broadband. There are no error messages. It just cycles (spins the wheel) and never uploads. Everything else seems to be normal.
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Thanks for the added info for Staff. Are you adventurous enough to try using Firefox 24 to see if it works for you?
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I will give it a try to see if it works. If so, I will post it on this thread to let the staff know that it is a problem with Chrome.
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I think you mean Firefox 24. NERTS! But nevertheless that’s useful information for Staff.
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Hi there,
I’m sorry you’re having trouble uploading images. Can you let me know the exact steps you’re taking to upload the images and where you get stuck with the spinning wheel?
Also, can you try uploading the image using the Insert Media button in the post editor and by going to Media > Add New in your dashboard? Please try using both the Multi-file and Browser Uploaders there. Let me know if you run into the same problem using each upload method.
Finally, can you let me know the size and filename of the photo you’re trying to upload? Sometimes there are upload issues with files that are very large or with special characters in the file name.
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I basically just hit the “new post” button. Then, I hit the “photo” button. I then drag the photo file to the “select photo” box and drop it. It usually spins for a second or two and then I see a thumbnail of it. I then fill out all of the info on it, put in the tags and click-through link and it’s done. I’ve been doing it the same way for the last 10-11 months – literally hundreds of images. The files I upload are generally less than a MB and the names are always pretty simple. The last photo I tried to upload is named SANFRANGLDNGTE 002 sml.jpg. It is 244 KB.
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I just used the “insert media” method you mentioned and it posted. I also realized when doing this, that my images had actually uploaded in my earlier attempts. Weird. Anyway, I’ll continue to use that method. I have to do the same thing when using my blog.com account anyway. Thanks for your help.
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Hi there,
Once the thumbnail appears in the Insert Media window, that means the photo was successfully uploaded. :) It sounds like the upload is working for you now, but if you do run into any trouble again, please let me know!
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Apparently, the images were uploading all along. It just wasn’t recognizing it. Thanks for your help.
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