is there a live chat support for those that are premium ?
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I need to reach out to a support team as soon as possible.
The blog I need help with is: (visible only to logged in users)
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All support docs are at http://support.wordpress.com
https://en.support.wordpress.com/?s=live+chat+support
Note the results at that link please. -
I recommend using the step by step tutorial linked to the bottom of your Admin page at https://learn.wordpress.com
See also the “Video Quick Start” tutorial http://en.support.wordpress.com/video-quick-start/
The only relevant support documentation is all found at the Support link http://en.support.wordpress.com which is also linked to on the bottom of your Admin page.
See also
https://en.support.wordpress.com/five-step-blog-setup/
https://en.support.wordpress.com/five-step-website-setup/Your theme specific details and set up instructions are at https://wordpress.com/themes/snaps and the live demo site is here https://snapsdemo.wordpress.com/
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As you have a paid upgrade, please use the “Contact Support” form, http://support.wordpress.com/contact/ where you will receive a choice of having staff answer your question publicly or privately.
Also note, that you can email Staff at:
support@wordpress.com
or
help@wordpress.comHowever, the quickest to get support is to state exactly what you need help with in a support forum thread like this one.
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Thank you for your response. My question is in regards to an upgrade that I just did ( to business) and after purchasing it, I don’t see the upgrade applied to my account. Based on your suggestion I went to the live chat support, I don’t the option where you actually chat with a support person. If you don’t mind, can you tell me where I can chat ? Again, I appreciate your prompt response.
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You appear to be referring to https://en.forums.wordpress.com/topic/upgraded-to-premium-canceled-within-an-hour-and-upgraded-to-business?replies=1#post-2519398
I typed modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi @waveylife, a number of us are away to spend the holidays with our families actually, but you can try starting a chat here:
https://en.support.wordpress.com/contact/Or I’d be happy to help you here. I don’t see an upgrade to business associated with this account. Did you happen to purchase it using another account?
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Hey @supernovia ! Thank you for responding, I made the purchase using the same account ( I only have one). Maybe I should try once more ? I initially purchased a premium plan, which I canceled. Then I went ahead and purchased a business plan, which prompt me to go to PayPal and pay (which I did twice ). Which led me know, I’m still not seeing the upgrade.
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Hi @waveylife :) On this account I see a Premium subscription that was removed, leaving just domain mapping.
Did you get a receipt from us? It may provide more clues. I can contact you via email so you can send the transaction number.
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