Is there a sales team I can speak with about WordPress.com Business?
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I found the page that compares plans (free, premium, business) but I have a lot of technical questions that I can’t find anywhere (WordPress’ support forums, FAQs, etc.). Is there a sales team that I can speak with over the phone? To add this forum topic, I logged in with my personal WordPress account but my questions are regarding the Business Plan for the company I work for.
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Is there a sales team that I can speak with over the phone?
There is no phone support here. All support docs are at http://support.wordpress.com
Type help getting support into the searchbox and click
https://en.support.wordpress.com/?s=help+getting+support
Results https://en.support.wordpress.com/help-support-options/In addition to support options linked to above we can email
help@wordpress.com
or
support@wordpress.com
but it takes longer than getting an answer here does. -
WordPress.com blogs cannot be equipped for eCommerce transactions unless they have the $299. per year annually renewable Business upgrade. https://en.forums.wordpress.com/topic/ecommerce-is-now-available-on-wordpresscom?replies=1
See here for ecommerce details http://en.support.wordpress.com/ecommerce/Otherwise, provided you are selling only what you yourself make or a service that you personally provide you have two options.
(1) Know that the only instructions that will work for posting a PayPal donation button on a WordPress.com blog are found here http://en.support.wordpress.com/paypal/(2) If you set up an Ecommerce site somewhere else online you can create a custom menu http://en.support.wordpress.com/menus/ and include a custom link to that site in it. http://en.support.wordpress.com/menus/#adding-custom-links
Some bloggers create a contact form https://en.support.wordpress.com/contact-form/ on a page and after the people have made a PayPal donation they provide the link to a private page for downloading files. Maybe that will work for you.
http://en.support.wordpress.com/pages/
http://en.support.wordpress.com/pages/page-visibility/The only advertising program at WordPress.com is called WordAds and it’s for blogs on their own domains.
http://en.support.wordpress.com/domains/
http://en.wordpress.com/apply-for-wordads/Advertising outside of WordAds at WordPress.com is not allowed.
http://support.wordpress.com/advertising/ Here’s what gets a blog suspended:
http://wordpress.com/types-of-blogs/
http://en.support.wordpress.com/advertising/
http://en.support.wordpress.com/affiliate-links/
http://en.support.wordpress.com/suspended-blogs/
http://en.wordpress.com/tos/1. WordPress.com allows bloggers to insert text affiliate links within post and page content to most third-party affiliate programs, provided they are not the primary content of the site in question.
2. Image affiliate links in posts and pages and any banners, affiliate links in sidebar or footer widget areas, are still considered to be advertising and are not allowed on WordPress.com blogs.
NOTE: Aside from the plugins I linked to for Ecommerce blogs with the Business upgrade only, there is no FTP access and no blogger installed plugin capability on any free hosted WordPress.COM blogs, we cannot install custom or third party themes, and there is no upgrade you can purchase here that changes that reality.
http://en.support.wordpress.com/ftp-access/
http://en.support.wordpress.com/plugins/ -
You may be better served by hiring a web host and setting up a WordPress.ORG software install.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums.
Be sure to read the differences here http://en.support.wordpress.com/com-vs-org/ Get hosting here http://wordpress.org/hosting
If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
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