Is this scam or genuine, please help

  • Unknown's avatar
    rekhasahay · Member ·

    Dear Admin,During a recent security review, we identified a domain synchronization issue affecting your WordPress store.Technical Detail:Your site is currently showing an SSL certificate mismatch. This means the certificate associated with your domain is not properly aligned with our servers. As a precaution, secure connections have been temporarily paused.Impact on Your Store:Customer Experience: Visitors may see “Connection not private” alerts, which could discourage them from continuing to your site. Service Continuity: A manual refresh of your domain connection is required to prevent potential service interruptions. Data Protection: Re-verification ensures that customer transactions remain encrypted and secure.Resolution:We need to manually re-verify your domain settings to restore your secure status and maintain uninterrupted service.Next Step:Please reply to this message at your earliest convenience. A technical specialist will assist you with the quick steps needed to resolve the issue and keep your store fully active.Best regards,WordPress Security Team

    This is real or fake👆

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    brentwilson81 · Member ·

    Hello @rekhasahay,

    That message is a scam.

    One of the red flags is that it appears to have been sent from an @gmail.com email address rather than an “official” business address.

    Do not reply to that message, click any links, or share login details. You can safely delete it or mark it as spam.

    If you’re concerned about SSL on your site, check your site in a browser or contact WordPress.com support directly from your dashboard.

  • adusman33 · Staff ·

    Hi @rekhasahay,

    The message is definitely a phishing email, as the sender is using a @gmail.com address. Our official support emails are only sent from @wordpress.com.

    I checked your domain and can confirm that it is active, with no SSL or verification issues.

    I recommend reporting the email as spam with your email provider to prevent receiving similar messages in the future.

    You did the right thing by reaching out to confirm with us. If you’re ever in doubt about an email, always feel free to contact us, and we’ll be glad to assist you.

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