Issue connecting Desk App to WP.com users

• 

  saddington · Member · Nov 23, 2014 at 6:10 pm

  • Copy link
  • Add topic to favorites

  I am getting this error here: http://support.desk.pm/knowledgebase/articles/450944-error-adding-blog-nsxmlparsererrordomain-error-11

  Can someone help? We may need to “whitelist” the app?

  http://support.desk.pm/knowledgebase/articles/451545-user-agent-for-hosting-providers

  The blog I need help with is: (visible only to logged in users)

• 

  amightywp · Member · Nov 25, 2014 at 6:52 pm

  • Copy link

  Hi there,

  Since this deals with potentially sensitive information, I have sent you an email to the address which we have on file for you. Please check that account and respond whenever you have a free moment!

  Thanks.

• 

  sidbluntley · Member · Nov 29, 2014 at 10:27 pm

  • Copy link

  Do individual blogs have to be whitelisted every time they want to use Desk? I need to have paigedcyoga.wordpress.com set up to use Desk. Thanks

• 

  saddington · Member · Nov 29, 2014 at 10:54 pm

  • Copy link

  @sidbluntley, They shouldn’t have to be. No.

• 

  timethief · Member · Nov 30, 2014 at 12:08 am

  • Copy link

  @amightywp
  Please see here too https://en.forums.wordpress.com/topic/whitelist-the-new-desk-app-please?replies=11

• 

  chrbartley · Member · Jan 2, 2015 at 11:25 pm

  • Copy link

  just got word from the thread above linked by timethief that adding “https” instead of “http” should do it. and so far, it worked for a few of us.

• 

  saddington · Member · Jan 3, 2015 at 12:02 am

  • Copy link

  Yup, that should do the trick. Fixed a slight http:// ~~~ https:// issue in v1.1.

• 

  timethief · Member · Jan 3, 2015 at 12:03 am

  • Copy link

  Hooray! I love happy endings. :)