Issue Editing Pages and Articles with WordPress – White Screen

  • Unknown's avatar
    maximeneofytos · Member ·

    Hello everyone,

    I’m currently experiencing a problem with my WordPress site and I would need your help to solve it.

    Problem description:

    When I try to edit pages or posts via the classic WordPress editor (by going to “Pages” or “Posts” and then selecting a page or post to edit), I’m faced with a blank screen. No content loads into the editor, so I can’t make any changes directly from this interface.

    Curiously, this problem doesn’t arise when I use the Divi editor; I’m able to edit my site and see the changes live without any hassle. What’s more, pages and articles are visible and function correctly on the public side.

    What I’ve already tried:

    Empty Cache: I’ve emptied my browser’s cache and the site’s cache (via the caching plugin if you’re using one).

    Deactivate Plugins: I’ve deactivated all plugins to see if there’s a conflict, but the problem persists.

    Change Theme: I’ve temporarily activated a default WordPress theme to rule out a theme-related problem.

    Despite all these checks and attempts to solve the problem, it persists. The WordPress editor remains blank when I try to edit a page or a post.

    Environment :

    WordPress version: 6.3.2
    Theme used: Divi 4.23.0 
    Host: Ionos

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    I’ve taken the time to look into your website and noticed that it’s actually using the WordPress.org software and is hosted by a different provider.

    WordPress.org is the same foundational software we use here at WordPress.com, but it’s set up a little differently. Because of this, the specific help you may need can be different. To get the most appropriate help for your issue, I’d recommend posting your question in the official WordPress.org support forums, which you can find here: https://wordpress.org/support/forums/.

    That said, I would also like to mention an alternative for you. You can migrate your website to WordPress.com. We are a managed-hosting platform, which means we take care of all the maintenance and security tasks so that you can focus on creating content for your website. We also offer dedicated WordPress support through both email and live chat to ensure your questions or issues are handled promptly and efficiently.

    If this sounds like something that could interest you, we’ve built an easy-to-use tool specifically for migrating WordPress sites from other platforms to WordPress.com. You can learn more about how to use this tool here: https://wordpress.com/support/import-using-move-to-wordpress-com/

    You can also take a look at our various plans and what they offer on this page: https://wordpress.com/pricing/

    If you have any other questions or if there’s anything else you’d like to discuss, don’t hesitate to let me know.

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