Issue logging in

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  hotcarchaseryahoocom · Member · Apr 28, 2022 at 7:51 pm

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  I changed the the domain name in the settings to the new domain I wanted to switch to but now its not letting me log in to any of them. it just redirects to the other site. Not sure what’s going on

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-ozmodiar · Staff · Apr 29, 2022 at 1:50 am

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  Hi,

  Sorry to hear you are having trouble. What is the URL of the site you are trying to work on? We’ll be happy to take a look and see if we can help.

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  hotcarchaseryahoocom · Member · Apr 29, 2022 at 2:06 am

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  hello, the 2 urls are

  advancedcollisionltd.com

  advancedcollisionandtowing.com

  The towing one is the old one that we want to replace with the ltd one but when editing the domain name in the settings, it must have messed something up because it’s not allowing me to log in to either now. Redirects to the other admin log-in every time I try to log into one.

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  hotcarchaseryahoocom · Member · Apr 29, 2022 at 2:14 am

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  also after we fix this, do you know how we could change the old domain out with the new one, and keep all out content so we don’t have to re-do the website? That’s what I was trying to do but I’ve been unsuccessful so far

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  staff-ozmodiar · Staff · Apr 29, 2022 at 3:43 am

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  Hi,

  It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

  We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org

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  staff-ozmodiar · Staff · Apr 29, 2022 at 3:44 am

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  However…

  Allow me to use this opportunity to say that if you WERE hosted here at WordPress.com, you would have access to 24/7 WordPress specific assistance from a world-class support team and we could likely get this sorted out for you.

  https://wordpress.com/pricing/

  We have a guide to help move your site to WordPress.com here and our support team can also assist:

  https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/

  Please let us know if you have any questions about WordPress.com, our plans, or our features.