issue logging in as admin

  • Unknown's avatar
    traceyjenkinsgallery · Member ·

    Hi there, Im trying to login to my website and its saying it does not recognize my email or log in info. I just logged into to this so I know its correct. My blog website is Traceyjenkinsgallery.com. I tried to reset my password and it says my email is wrong as well.

  • staff-zara · Staff ·

    Hi there,

    It seems that your site is not hosted on WordPress.com but a self-hosted site using the open source WordPress software.

    Name Servers
    NS1.BLUEHOST.COM
    NS2.BLUEHOST.COM

    For self-hosted WordPress questions, you’re recommended to post them at the WordPress.org forum and seek help from the experts and volunteer members there. You may need to register an account if you don’t already have one.

    https://wordpress.org/support/

    Please be informed that the staff and members of this forum could only help you out with support topics related to WordPress.com sites but not self-hosted WordPress sites as they’re separate entities and independent from each other.

    See the differences between WordPress.com and self-hosted WordPress here:

    WordPress.com vs. WordPress.org

    Hope this clarifies.

  • kokkieh · Staff ·

    Hi there,

    You can find the password reset instructions for your version of WordPress here:

    https://codex.wordpress.org/Resetting_Your_Password

    Please contact Bluehost directly if you need any more help with this.

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