Issue on payment

• 

  chocolettehub · Member · Sep 23, 2025 at 6:41 pm

  • Copy link
  • Add topic to favorites

  PAYMEnt is not processed

  The blog I need help with is: (visible only to logged in users)

• 

  lucasbinati · Member · Sep 24, 2025 at 1:18 am

  • Copy link

  Hi @chocolettehub,

  Thanks for reporting this. I’ve tagged your post so the moderation team can help you further.

• 

  sajjadisbrilliant · Member · Sep 24, 2025 at 1:56 pm

  • Copy link

  Hey, I’m here to help with this.

  Can you let me know a bit more about what’s happening? Are you trying to upgrade your site — http://chocolettehub.wordpress.com/ — to a paid plan and running into a payment issue?

  If yes, I recommend reaching out to us directly via email at help@wordpress.com with the full details of the issue. This allows us to securely review your payment attempt and assist further.

  In the meantime, here’s a guide with the steps to upgrade your plan for reference:
  https://wordpress.com/support/manage-purchases/upgrade-your-plan/#upgrade-your-plan

  Once we hear from you via email, we’ll be able to take a closer look and help you complete the upgrade. If the issue is different, please share more details.