Issue on Social Image Preview

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  gloriarossetti14959bac9b · Member · Sep 23, 2020 at 3:08 pm

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  Hi,

  I don’t understand why I can’t publish social post with the image preview.
  I underline that I insert the featured image in WordPress, but when I copy the page link in the builder of Facebook or LinkedIn, I can’t visualize the featured image associated to a specific page.
  Could you help me, please?

  Many thanks,
  Gloria

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  fstat · Staff · Sep 24, 2020 at 8:59 am

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you need to seek help at these forums:

  https://wordpress.org/support/forums/

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  gloriarossetti14959bac9b · Member · Sep 24, 2020 at 9:14 am

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  Hi!

  Thank you very much for your reply.

  This is our website address: https://akeronconsulting.com/

  I’ll be waiting for your kind reply

  Many Thanks =)

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  staff-zinnia · Staff · Sep 24, 2020 at 1:12 pm

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  Thanks so much for sharing the URL. The site mentioned does not use our managed hosting environment from WordPress.com. Instead, it’s set up on the open source WordPress.org software which is something different.

  This page talks about this differences in more detail:

  WordPress.com vs. WordPress.org

  Help with that site comes from https://wordpress.org/support/forums/

  Looks like you are registered through REGISTER S.P.A. and also hosted with them.

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  gloriarossetti14959bac9b · Member · Sep 24, 2020 at 2:31 pm

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  Many Thanks Liza.
  Your detailed information has been very useful for us.
  I will ask to fix the problem to wordpress.org

  Thank you and have a nice day.

  Gloria