Issue recovering an old account
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I’m looking to recover an old account, but I don’t have access to my old college email that the site was registered to. Obviously I don’t have any of the information – transaction ID, activation URL or key, or two factor authentication codes. I’m trying to see if there is any way I can verify with some other information. I guess also I don’t need it to be recovered to that same account but I want the site transferred to my current active wordpress account.
The site URL I need recovered is: https://voronoiip.wordpress.com/ and the email it was registered to was (email visible only to moderators and staff)
Thanks,
Julie
The blog I need help with is: (visible only to logged in users)
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Hi Julie! Generally the only verification methods we’re able to use are detailed in the account recovery document/form:
https://wordpress.com/support/account-recovery/Generally without one of those then we’re somewhat limited in what we can do; in such a situation then if there’s personal information on your blog, you may request that we set it to private so that search engines and users can’t access it.
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Is it impossible even if I can verify using details of any kind of transaction info? like card info that I used for the payment, etc? Please let me know. I had a similar issue in the past on squarespace and they were able to resolve.
Thanks,
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Hi there,
Generally, card info is not considered acceptable proof of ownership on WordPress.com. However, please email our account recovery team at passwordhelp@wordpress.com with all the details (including the link to your site). The team will be happy to look into your case and advise further.
Regards
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