Issue Uploading Logo & Site Icon

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  devonalyse04 · Member · Apr 23, 2020 at 12:54 pm

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  Every time I go to ‘Customize’ and try to add a new photo for my Logo or my Site Icon, I am unable to go any further. It gets to ‘Crop Image’, but then shows a blank page. I get stuck here and cannot upload anything. I tried to look online for a solution, but could not find any that weren’t messing with the coding. Has anyone encountered this problem?

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  fstat · Staff · Apr 24, 2020 at 9:11 am

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you need to seek help at these forums:

  https://wordpress.org/support/forums/

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  arthipattabiraman · Member · May 23, 2020 at 7:01 pm

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  I am not able to customize my page. Whatever I had customized earlier has disappeared. When I am trying to upload the image that I want, it is uploading but it shows “Crop image.” After cropping the image, when I save, it just takes me to a blank page. The image is not uploading. Instead, a google form and contact information for support is shown. Please help.

  My site url is https://abhijanatiandstayhealthy.wordpress.com

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  staff-mckluskey · Staff · May 24, 2020 at 8:46 am

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  Hi @arthipattabiraman,
  what browser are you using? Have you tried a different one to see if that makes any difference?
  There is no issue with your site, it is probably a local issue.