Issue when accepting 3 Decimal currencies

  • Unknown's avatar
    arshadcoolmaster · Member ·

    the amount captured by Stripe is 10x less than the intended amount when WooCommerce is set to use 3 decimals.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • aleone89 · Staff ·

    Hey there,

    Thanks for reaching out!

    Are you comparing what you’re seeing in the Stripe Account and in the orders section in WooCommerce?

    To note, this site is not hosted with us on WordPress.com, but using the open source WordPress software at another hosting provider. This is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

    You may need to reach out to Stripe Support: https://support.stripe.com/ for assistance.

  • Unknown's avatar
    arshadcoolmaster · Member ·

    Hi. We spoke to the support team of Stripe and they said that whatever value Woocommerce is sending to them is captured and process the payment but unfortunately the payment sending by Woocommerce is 10 times lesser than the actual price. So they are saying that the issue is with WordPress Woocommerce and they want us to make you guys check the issue

  • staff-totoro · Staff ·

    Hi there,

    As mentioned by my colleague, because we do not host kentkeralaspices.com we are not able to take a closer look. We do offer managed hosting and provide in-house support for all sites we host, so you are of course encouraged to move to us:

    WP
    Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. All incompatible plugins deactivated on the self-hosted site. ✅ There is no need to create a site on WordPress.com before you get star

    Because WooCommerce and WordPress.com are owned by the same parent company, sites hosted on WordPress.com also receive priority support for WooCommerce questions as well as WordPress questions.

    For sites hosted elsewhere, such as your site on GoDaddy, the good news is that you can contact WooCommerce staff for assistance by posting your issue here:

    https://wordpress.org/support/plugin/woocommerce/#new-topic-0

    The folks in that forum will be familiar with WooCommerce/Stripe configuration issues and will be in the best position to assist you.

    Hope that helps. Please let us know if you have any more questions.

  • Unknown's avatar
    arshadcoolmaster · Member ·

    http://unbound.ae/ is our website not kentkeralaspices.com.
    please check http://unbound.ae/
    We spoke to the support team of Stripe and they said that whatever value Woocommerce is sending to them is captured and process the payment but unfortunately the payment sending by Woocommerce is 10 times lesser than the actual price. So they are saying that the issue is with WordPress Woocommerce and they want us to make you guys check the issue.

  • staff-95percentghost · Staff ·

    Hi, the same applies for http://unbound.ae/ – we do not host this website here at WordPress.com. That means that http://unbound.ae/ uses the free WordPress software which comes from WordPress.org, with a different host.

    Because of this, we strongly recommend checking with:

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