Issue while connecting Indian Stripe Account to checkout for Sale of exported goods

• 

  gaminshop · Member · Nov 21, 2020 at 7:50 am

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  Okay, so I have applied for a legal Indian Stripe Account and have added the payment method in my checkout settings.
  However, when I do a test payment, I get this message :-
  {
  ‘error’: {
  ‘message’: ‘As per Indian regulations, goods export transactions require a billing and a shipping address. More info here: https://stripe.com/docs/india-exports’,
  ‘type’: ‘invalid_request_error’
  }
  }

  When I contacted Stripe Support, they said that as per https://support.stripe.com/questions/requirements-for-india-export-charges, the buyer’s name, billing address, and description should be passed onto Stripe for regulatory reporting.
  The steps to do so are mentioned here :-
  https://stripe.com/docs/india-exports#export-of-goods

  Stripe Support have asked to contact WordPress to help get this done.
  Could you please help me out with this one ?
  Any help/guidance will be much appreciated.

  Thank you!

• 

  kokkieh · Staff · Nov 21, 2020 at 1:17 pm

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  Hi there,

  Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider.

  Please contact support for the Stripe payment gateway plugin you’re using directly for help with this.

  For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/