Issue while placing order

  • Unknown's avatar
    kiyaninajam · Member ·

    Hey, I just finished making my ecommerce wordpress site. I uploaded products, and I added the payment methods. But when I am trying to place an order to check, if it’s working. When I give all the information and click ‘place order’. This is the message I am getting. ‘An error occurred while processing your transaction. Please contact our support’. Please guide me through it as soon as possible.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider.

    Please contact support for the WooCommerce plugin you’re using directly for help with this.

    https://wordpress.org/support/plugin/woocommerce/

    For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/

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