Issue with Credit Card payments

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  mamaduka · Member · May 1, 2015 at 9:18 am

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  Hello,

  I’m having the issue when trying to purchase domain upgrade. My credit card gets denied.

  Unfortunately PayPal isn’t option for me.

  Card is working on other online stores.

  Thanks,

  George

  The blog I need help with is: (visible only to logged in users)

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  rachelmcr · Member · May 1, 2015 at 11:15 am

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  Hi George,

  Can you please contact your credit card company to find out if it is blocking transactions from WordPress.com? Sometimes that can happen for specific sites even if your card is working on other online stores.

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  mamaduka · Member · May 2, 2015 at 11:32 am

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  Hello Rachel,

  I already did that, since it happened to me once before. Back assured me that no transactions from WP.com are blocked.

  Thanks,

  George

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  rachelmcr · Member · May 4, 2015 at 9:29 am

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  Hi George,

  Thanks for letting me know. Can you describe the exact steps you’re taking to purchase the domain upgrade, including what domain name you’re trying to add and the exact error message you get?

  I can use that to investigate this with our team for you. :)

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  mamaduka · Member · May 6, 2015 at 9:18 am

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  Hello Rachel,

  These are the steps:

  1. From the Dashboard > Store > My Domains, I choose option – “Map a Domain Name You Already Own”.

  2. Enter the domain name, I want to map. I get notification ‘mamaduka.com is already taken’.

  3. Choose – “Yes, I already own this domain name. Map it to my WordPress.com blog.”. I get redirected to checkout page.

  4. After filling in all details and trying to purchase domain mapping. I get following error – Your transaction was declined. Please try another card.

  Thanks,

  George

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  rachelmcr · Member · May 6, 2015 at 9:40 am

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  Hi George,

  Thanks for those details! Sorry this continues to be a problem for you.

  I just sent you an email with a link to a payment form — you can use that form to pay for that domain mapping upgrade. If you still have trouble with that form, you’re welcome to reply directly to that email to let me know. (Or let me know here if you don’t receive that email from me.)

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  mamaduka · Member · May 6, 2015 at 10:16 am

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  Hello Rachel,

  Same issue.

  I called my bank again and asked them to check, if they are getting any transaction request from WP.com.

  They send there were no transaction requests from you side.

  Looks like my card is blocked before the transaction request is sent.

  Thanks,

  George

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  rachelmcr · Member · May 6, 2015 at 10:35 am

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  Hi George,

  Thanks for letting me know. What country is your credit card’s billing address in? It’s possible there’s an issue with our payment processor not accepting the payment, and that will help me track down exactly what’s going wrong.

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  mamaduka · Member · May 6, 2015 at 11:23 am

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  Rachel,

  I’m located in Tbilisi, Georgia.

  In fact I know that our credit cards aren’t tied to any specific billing location. Since it was causing issuse with online shopping from stores like Amazon and banks had to change the system.

  Thanks,

  George

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  rachelmcr · Member · May 6, 2015 at 11:50 am

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  Hi George,

  Thanks. I’m checking with our team to see if we can find out more about why those payments aren’t working. I’ll let you know as soon as I get an update about that!

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  alirebaie · Member · May 7, 2015 at 7:08 pm

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  Hello there, I am having similar issues while purchasing a Site Redirect. I have tried several cards – failing! That’s weird. I hope you can suggest a solution on the latter.

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  alexjgustafson · Member · May 8, 2015 at 3:57 pm

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  @alirebaie

  Is your credit card also based out of Georgia, just as @mamaduka’s credit cards were?

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  mamaduka · Member · May 9, 2015 at 2:55 pm

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  Hello Rachel,

  Just wanted to check, if billing details were any help to resolve this issue.

  Thanks,

  George

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  alexjgustafson · Member · May 10, 2015 at 2:41 pm

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  Hi George,

  We do have a couple developers looking at the issue, but I’m afraid we still don’t know the exact cause of the problem. Since the manual payment form also didn’t work, this could be a more general error in our payment system.

  -Alex G.

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  alirebaie · Member · May 13, 2015 at 3:49 pm

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  Hi George, Nop, not in Georgia. I am sure it does not have to do with the credit card. I really need to get the domain mapping work to link to my new wordpress blog domain asap.

  Appreciated.
  Ali.

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  alirebaie · Member · May 13, 2015 at 3:49 pm

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  Hi Alex, Nop, not in Georgia. I am sure it does not have to do with the credit card. I really need to get the domain mapping work to link to my new wordpress blog domain asap.

  Appreciated.
  Ali.

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  alexjgustafson · Member · May 13, 2015 at 5:42 pm

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  Hi Ali,

  I’ll email you a manual payment form momentarily, let’s see if your cards work there. Please reply here if you do not receive the email.

  -Alex G.

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  mamaduka · Member · May 19, 2015 at 7:27 pm

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  Hello Alex,

  Any updates regarding this issue?

  I tried again via new front-end checkout field and process failed again.

  Thanks,

  George

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  alexjgustafson · Member · May 19, 2015 at 7:46 pm

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  Hi George,

  We sent you a couple emails asking for more information privately but had not seen replies there. Could you please search your email for messages with the subject line:

  re: Issue with Credit Card payments

  -Alex G.

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  petchary · Member · May 21, 2015 at 4:10 am

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  Can I pay via a debit card from my bank in Jamaica? It is Scotiabank Jamaica.